An ITIL process is typically drawn as a flowchart. The ITIL Diagram template in Visio provides functional shapes to create and enhance diagrams of ITIL. Model, track, and manage your customer engagement process with this Visio 2010 cross-functional flowchart template. Model, track, and manage your customer engagement process with this Visio 2010 cross-functional flowchart template. Download Process Improvement template for Visio 2010 from Official Microsoft Download Center.

Contents • • • • ITIL Reference Process Templates Starting from existing rather than from a white sheet of paper is a huge advantage: A standard ITIL reference process model contains complete and professionally designed process templates for all standard ITIL processes. A well-designed ITIL process model supports an IT organization in all the: • The graphical and navigable representation facilitates an understanding of the ITIL processes and their complex interrelationships. • The various process models and the complementary project manual provide guidance on how to set up and carry out.

• Process design and documentation are done by adapting the provided ITIL templates and to the IT organization's specific needs. Example for an ITIL Reference Process Model: The ITIL Process Map The ITIL Process Map is a complete ITIL reference process model. It contains a complete set of process overviews and activity flows for IT service management according to ITIL. The ITIL Process Map is designed for use in all ITIL initiatives; it is available for the most widely used process management platforms - e.g. Microsoft Visio® or the ARIS Process Platform™: • General information on the • Example: Contents of the • on ITIL and ITIL process templates • Free from the ITIL Process Map V3 2011 Edition •: A first introduction to the ITIL Process Map with contents from the ITIL service operation and incident management processes. Watch the video: ' (10:58 min.) A recorded version of the webinars on the ITIL process model we offer on our web site.

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